i-net HelpDesk Mobile 3.7.1
Free Version
Publisher Description
i-net HelpDesk Mobile - i-net HelpDesk, Your Service Desk. TO GO.
The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.
This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view and edit orders.
MAIN FUNCTIONS
- Log in as supporter or dispatcher
- Access to requests and inquiries according to configured permissions
- Display details of the requests, including the processing steps
- Answer requests by email
- Edit requests (e.g. edit, finish, re-submit, set appointments …)
- Enable the customer to sign a processing step
- Variable view of requests (grouping, sorting)
- Create new requests
- Escalate requests to other resources
- Add, view and download attachments
- Search for requests (open and completed)
PREQUISITES
To use the mobile i-net HelpDesk you need a wireless- or internet-connection (eg via VPN) to reach your i-net HelpDesk server.
An HTTPS connection is recommended for secure access. Only valid certificates are accepted.
CHECK OUT THE I-NET HELPDESK
You can try the mobile i-net HelpDesk simple and free. We offer you a demo instance on the internet that can be selected in the app at startup.
If you want to test the i-net HelpDesk server internally, and with your data, you can download the software free as a trial version from our website www.inetsoftware.de/de/helpdesk. The trial version is limited to 60 days and has no restrictions during this period.
SUPPORT
We are always available for questions, suggestions and any problems you may encounter! You can reach us by email directly from the settings of the app.
During the 60-day trial period of the i-net HelpDesk you will also receive free telephone support.
About i-net HelpDesk Mobile
i-net HelpDesk Mobile is a free app for Android published in the Office Suites & Tools list of apps, part of Business.
The company that develops i-net HelpDesk Mobile is i-net software GmbH. The latest version released by its developer is 3.7.1. This app was rated by 1 users of our site and has an average rating of 4.0.
To install i-net HelpDesk Mobile on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2023-08-22 and was downloaded 29 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the i-net HelpDesk Mobile as malware as malware if the download link to com.inet.helpdesk.android is broken.
How to install i-net HelpDesk Mobile on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the i-net HelpDesk Mobile is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by i-net HelpDesk Mobile will be shown. Click on Accept to continue the process.
- i-net HelpDesk Mobile will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
